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Vehicle Delivery Specialist

1 week ago

City of Wyndham, Australia Cars24 Full time

About Us: Cars24 is transforming the automotive industry in Australia, and we need talented individuals like you to join our journey. As an Automotive Sales Associate, you'll play a vital role in creating unforgettable experiences for our customers. Your primary responsibility will be to ensure that our customers have an exceptional time at our site, whether they're test driving a car or having it delivered.

As a member of our team, you'll receive comprehensive training to equip you with the skills needed to excel in this role. We're looking for people who share our enthusiasm for innovation and customer satisfaction. If you have a strong desire to deliver top-notch service and build lasting relationships with our customers, we want to hear from you.

  • Key Responsibilities:
  • Represent Cars24 to our customers during test drives and deliveries
  • Prioritize customer satisfaction above all else, ensuring their needs are met promptly and professionally
  • Foster strong relationships with customers through effective communication and empathy
  • Collaborate with the customer operations team to ensure seamless car preparation and delivery
  • Participate in developing customer-facing processes and procedures
  • Utilize your problem-solving skills to address customer concerns and resolve issues efficiently
  • Work closely with the team to maintain high customer satisfaction ratings
  • Closely manage the sales process from enquiry to delivery

Requirements: You should possess excellent communication and interpersonal skills, with a focus on delivering exceptional customer service. A valid driver's license is essential for this role. Experience with CRM and sales software is desirable but not mandatory. Above all, you must be passionate about making a positive impact on our customers' lives.