Home Loan Service Consultant

12 hours ago

Brisbane, Queensland, Australia beBeeService Full time $100,000 - $130,000

Are you a professional with a passion for delivering exceptional customer service?

We are seeking a highly skilled Home Loan Service Consultant to join our dynamic team.

About the Role:

This is an exciting opportunity for a customer-focused individual to work in a fast-paced environment, providing expert guidance and support to customers throughout their home loan journey.

  • Respond to customer inquiries via Live Chat and inbound calls, guiding them through the home loan process from application to settlement.
  • Work closely with lenders, solicitors, valuers, and settlement agents to ensure seamless loan settlements.
  • Maintain high standards of service professionalism and customer satisfaction.
Requirements:
  • 1+ year of experience in home lending or a similar customer service role.
  • Strong verbal and written communication skills.
  • A calm, professional, and empathetic approach to customer interactions.
  • Ability to manage multiple priorities with attention to detail.
  • Proactive mindset with strong problem-solving skills.
  • Familiarity with Salesforce or similar platforms.
  • Ideal experience handling Live Chat enquiries in a financial services environment.
  • Some understanding of home loan settlement processes and approval conditions.
Benefits:
  • A supportive and vibrant team environment.
  • Opportunities for growth and development.
  • Ongoing training and professional development.
  • Referral program for successful referrals.
  • Clear career progression pathways.

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