Store Leadership Position
3 weeks ago
Store Manager
Job SummaryAs a Store Manager, you will be responsible for leading and developing a high-performing team to achieve sales and customer service excellence. You will ensure in-store presentation standards and retail operational practices are maintained.
Key Responsibilities• Lead and coach the team to build capability and develop future leaders
• Ensure the stores KPIs (sales and customer service) are met through effective planning and execution with the leadership team
• Meet the store financial and customer service targets, monitoring and analysing performance and compliance
• Develop a harmonised team culture, setting clear accountabilities, developing the capability for high performance, and ensuring a safe workspace where all team members are respected
• Ensure the effective implementation of the agreed customer sales model within the store and our guidelines on Doing Good Business Responsibly
• Recruit new team members, oversee learning, and conduct scheduled performance reviews for the team
Skills and Experience• Expert communication skills
• Demonstrated ability to manage and coach a large and diverse team
• Advanced understanding of resolving customer issues and creative problem solving
• Proven track record working within a high-pressure, high-pace, customer-orientated retail environment
• Advanced understanding of people skills that will drive embedded behaviours for changing products and systems
• Ability to work in a team with the goal of developing others for future opportunities
• Demonstrated ability to create a positive work environment through support and inclusion
• Ability to successfully execute against key metrics (financial and customer)
Benefits• Corporate discounts and benefits
• Fantastic team environment
• Highly rewarding sales environment
• Excellent career growth prospects
• In-depth training and coaching provided in-store and online
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