Store Leadership Position

3 weeks ago


Hobart, Tasmania, Australia Telstra Full time
Job Title

Store Manager

Job Summary

As a Store Manager, you will be responsible for leading and developing a high-performing team to achieve sales and customer service excellence. You will ensure in-store presentation standards and retail operational practices are maintained.

Key Responsibilities

• Lead and coach the team to build capability and develop future leaders

• Ensure the stores KPIs (sales and customer service) are met through effective planning and execution with the leadership team

• Meet the store financial and customer service targets, monitoring and analysing performance and compliance

• Develop a harmonised team culture, setting clear accountabilities, developing the capability for high performance, and ensuring a safe workspace where all team members are respected

• Ensure the effective implementation of the agreed customer sales model within the store and our guidelines on Doing Good Business Responsibly

• Recruit new team members, oversee learning, and conduct scheduled performance reviews for the team

Skills and Experience

• Expert communication skills

• Demonstrated ability to manage and coach a large and diverse team

• Advanced understanding of resolving customer issues and creative problem solving

• Proven track record working within a high-pressure, high-pace, customer-orientated retail environment

• Advanced understanding of people skills that will drive embedded behaviours for changing products and systems

• Ability to work in a team with the goal of developing others for future opportunities

• Demonstrated ability to create a positive work environment through support and inclusion

• Ability to successfully execute against key metrics (financial and customer)

Benefits

• Corporate discounts and benefits

• Fantastic team environment

• Highly rewarding sales environment

• Excellent career growth prospects

• In-depth training and coaching provided in-store and online



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