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Senior Venue Operations Manager
2 months ago
We are seeking a highly skilled and experienced Senior Assistant Venue Manager to join our team at Frontline Hospitality Melbourne East. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day operations of our hotel and bistro, with a specific focus on managing our gaming facilities.
Key Responsibilities- Manage Gaming Operations: Oversee the gaming room, ensuring adherence to all relevant regulations and guidelines.
- Maintain Gaming Facilities: Monitor and maintain gaming equipment and facilities to ensure a safe and enjoyable environment for patrons.
- Lead Gaming Staff: Train, schedule, and support gaming staff to deliver outstanding customer service.
- Support Venue Manager: Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
- Provide Exceptional Support: Collaborate with the leadership team to ensure seamless operations and exceptional guest experiences.
- Develop Promotions: Work with the marketing team to develop and execute promotions and events to attract new gaming customers.
- Handle Customer Inquiries: Respond to customer inquiries, complaints, and feedback promptly and professionally.
- Maintain Accurate Records: Ensure accurate records of gaming activities, financial transactions, and compliance documentation.
- Support Inventory Management: Assist the Venue Manager in maintaining inventory and ordering supplies as needed.
- Proactive Problem-Solving: Demonstrate a proactive approach to problem-solving and conflict resolution.
- Proven Experience: Proven experience in managing gaming facilities or equivalent gaming experience.
- Licenses and Certifications: Must possess all required licenses (RSA, RSG Modules).
- Leadership and Communication Skills: Strong leadership and communication skills to effectively manage staff and interact with guests.
- Organizational and Multitasking Abilities: Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
- Customer-Focused Mindset: A customer-focused mindset with a dedication to providing exceptional service.
- Knowledge of Local Regulations: Knowledge of local regulations and laws related to gaming activities.
- Flexibility: Ability to work flexible hours, including weekends and holidays, as per the demands of the business.
Frontline Hospitality Melbourne East is a well-known, family-owned business that values career progression, a great workplace culture, and community involvement. We offer a range of benefits, including career progression opportunities, free on-site parking, and a community-focused culture.
