End User Computing and Adoption/Enablement Team Lead

4 weeks ago


Sydney, New South Wales, Australia abc Full time

About the Role

As a key member of the ABC team, we are seeking an experienced leader to head our End User Computing and Enablement services. This role will be responsible for managing and coordinating the delivery of end user computing services, including desktop, laptop, mobile, printing, software, and hardware support, across the ABC.

Key Accountabilities:

  • Manage and coordinate the delivery of end user computing services, including desktop, laptop, mobile, printing, software, and hardware support, across the ABC.
  • Develop and drive expert IT adoption and enablement strategies, plans, and processes to foster adoption of technologies, systems, and applications across the ABC.
  • Manage, monitor, and report on the performance, availability, scalability, and quality of end user computing and enablement services, ensuring compliance with IT policies, standards, procedures, and operational requirements.
  • Demonstrate exceptional interpersonal, customer service, and communication skills and establish and maintain effective relationships with internal and external stakeholders, including vendors, partners, service providers, and business units.

About You:

  • Relevant tertiary qualifications or equivalent significant skills, knowledge, and experience in a computing-related field.
  • Demonstrated expert ability to lead and motivate a team ensuring the delivery of high-quality service delivery that meets the needs of ABC stakeholders.
  • Demonstrated significant experience in managing a large End User Computing environment, including Windows 10/11, Mac OS, MECM, JAMF, Mobile Device Management technologies, and Office 365.


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