Implementation Coordinator

5 days ago

Sydney, New South Wales, Australia beBeeImplementation Full time $110,000 - $140,000
Implementation Specialist

We are seeking an experienced Implementation Specialist to join our team. As a key member of our Enablement Team, you will drive customer success by ensuring seamless adoption, implementation, and configuration of our suite.

You will work with a diverse and talented group of professionals globally. Headquartered in Sydney, Australia, the right professional will have the opportunity to work remotely, interfacing to a dedicated tight-knit implementation team.

Responsibilities:
  • Build and maintain strong internal and external relationships.
  • Collaborate with business end users, customers, and our dedicated product development team.
  • Leverage technical and product expertise to meet customer requirements within defined statements of work.
  • Deliver timely, customer-focused implementation outcomes using established systems and processes.
  • Work independently on implementation projects, utilising the input and assistance of team members when required.
  • Work directly with customers to troubleshoot and resolve application/system issues efficiently.
  • Problem-solve and troubleshoot to diagnose technical issues, aiming for first-time resolution.
  • Support colleagues to promote learning and drive effective and efficient practices.
Requirements:
  • At least 5 year's experience working with or supporting HR, Payroll, or Time and Attendance solutions.
  • Professional experience with strong SaaS software knowledge, ideally in workforce management, staffing, recruitment, or payroll including business management or ERP software systems.
  • Previous experience as an Implementation Specialist.
  • Experience working independently on client projects, using your initiative to find and develop solutions for clients.
  • Strong technical and analytical aptitude, specifically in the area of complex, enterprise software applications.
  • Proven track record of successfully leading customers to a smooth and timely go-live.
  • Capable of prioritising key deliverables in line with client expectations and deliverables.
  • Technically adept, quick to learn, and adaptable in a supportive team environment.
  • Delivery-focused with excellent interpersonal skills to engage customers effectively.
Benefits:
  • A dynamic and collaborative work environment.
  • The opportunity to work with a diverse and talented group of professionals.
  • Ongoing training and development opportunities.
  • A competitive salary package.
Why Join Us?

As a key member of our Enablement Team, you will play a critical role in driving customer success and ensuring seamless adoption of our suite.

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