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Assistant Manager

2 months ago


Noosa, Queensland, Australia SOFITEL Full time
Assistant Manager Job Description

SOFITEL is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our Front Office department, you will be responsible for overseeing the daily operation of our Front Office and Concierge teams, ensuring exceptional guest service standards are maintained throughout the guest's stay.

Key Responsibilities:
  • Guest Service Excellence: Ensure seamless guest arrivals and departures, maintaining high standards of service and ensuring guest satisfaction.
  • Operational Efficiency: Utilize Opera software to optimize front desk operations, ensuring accuracy and efficiency in all aspects of guest service.
  • Team Leadership: Supervise and mentor Front Office and Concierge team members, providing guidance and support to ensure exceptional guest service.
  • Communication: Foster strong relationships with Engineering and Housekeeping departments, ensuring prompt attention to guest requests and resolving any issues promptly.
  • Loyalty Program: Promote and communicate the benefits of ALL (Accor Live Limitless) to guests, ensuring they understand the value of our loyalty program.
  • Public Area Maintenance: Ensure public areas are clean, well-presented, and maintained to the highest standards.
  • Management Presence: Ensure management visibility on Front Desk and in the lobby during key times, providing a welcoming and approachable presence for guests.
  • Reservations and Yield Management: Liaise with the Reservations office to ensure accurate room allocation and maximize yield.
  • Emergency Response: Assume responsibilities as Chief Fire Warden and primary First Aid officer as required.
  • Staff Development: Provide regular training and feedback to Front Office and Concierge team members, ensuring they have the skills and knowledge to deliver exceptional guest service.

Requirements:

  • 2+ years of leadership experience in a hotel Front Office department.
  • Passion for providing exceptional guest service.
  • Able to work a flexible 24/7 rotating roster, including mornings, nights, weekends, and public holidays.
  • Experience with Opera software desirable.
  • First aid and Responsible Service of Alcohol certifications desirable.

About SOFITEL:

SOFITEL is a world-renowned hotel brand that offers a unique and personalized experience to our guests. As a member of the Accor group, we offer a range of benefits and opportunities for our employees, including access to exclusive discounts and rewards through the ALL Heartists program.