Technology Enterprise Solutions Expert

6 days ago

Brisbane, Queensland, Australia beBeeEnterprise Full time $85,000 - $110,000

**Enterprise Systems Support Specialist Job Description**

The successful candidate will play a pivotal role in ensuring the seamless operation of our organisational systems, encompassing HR, payroll, learning management, and compliance. Responsibilities will include User Maintenance, Issue investigation, resolution, and testing.

Key tasks and responsibilities:

- Provide comprehensive support across our enterprise solutions.
- Participate actively in user acceptance testing.
- Document and update processes and training materials.
- Conduct training workshops when necessary.
- Engage with key stakeholders, vendor partners, and other teams.

About the Role:

Support is extended to enterprise solutions such as Ascender/aPay (payroll), SuccessFactors Employee Central, iLearn (learning management), and other corporate solutions. Experience in any of these solutions or similar is highly desirable. Manage user requests through the Service Desk, triage effectively, and ensure maintainability of the core product. Work on issue resolution and assist in testing changes implemented by Vendor Partners.

Required Skills and Qualifications:

- Strong problem-solving abilities.
- Excellent communication and Change Management skills.
- Proficiency in support management.
- Knowledge of organisational solutions like compliance management, learning management, HR, and payroll solutions.
- Advanced Excel expertise.
- Report development skills.
- Proficient in testing methodologies.

Qualifications and Experience:

- Proven experience in supporting enterprise solutions, preferably in Ascender/aPay, SuccessFactors, iLearn, or similar.
- Familiarity with user acceptance testing processes.
- Documentation skills for processes and training materials.
- Experience in conducting training workshops.
- Effective engagement with stakeholders, vendor partners, and cross-functional teams.
- Strong Excel skills for data analysis.
- Experience in report development.
- Testing skills to ensure quality of changes.

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