Data Centre Critical Infrastructure Specialist
1 day ago
This is a critical role for a Service Technician who will be the first point of contact for 24/7 services and systems covering Electrical, Mechanical and Fire. The position involves monitoring critical infrastructure, making quick decisions on prioritizations and escalations based on experience.
Key Responsibilities:- Respond promptly to all service requests and emergency faults.
- Undertake initial fault finding on equipment, determine the cause and implement remediation of the fault.
- Provide estimated timelines for repairs with key internal teams so communications with clients can be coordinated.
- Undertake critical switching in the event of a failure to ensure no disruption to critical services.
- Ensure all planned contractor maintenance activities are completed in accordance with policies.
- Timely handover of work to ensure clean transition between shifts.
- Conduct daily site reviews to ensure all infrastructure is operating correctly.
- Assist with addressing issues identified within maintenance reports.
- Communicate all identified risks immediately as they are identified.
- Provide support to clients as required or directed by management.
- Enforce safe work practices in accordance with policy and procedures.
- Assist with writing procedures for critical maintenance and emergency operations.
- Assist with business-as-usual operations.
- Trade or tertiary qualification (Electrical - Refrigeration - Mechanical - Mechatronics - Fire - Telecommunications).
- 4+ years' trade or critical facilities experience.
- Prior experience in critical infrastructure environments and adhering to strict procedures and policies.
- Prior experience operating building management systems or energy management systems.
- Exposure to data centre equipment including CRAC units, UPS, generators, fire, etc.
- Demonstrated experience managing all site critical infrastructure to ensure continuity of services with no disruption to clients or standard business operations.
- Demonstrated experience utilising electronic monitoring system to proactively monitor site conditions, respond to alerts and alarms, generate reports and assist in root cause analysis.
- Strong documentation skills with experience in accurate and timely creation of incidents on internal incident management systems.
- Experience identifying improvements to processes and procedures related to response and maintenance of critical services. Contribute ideas to improve efficiency of infrastructure deployed.
- Demonstrated experience escalating all critical service issues within facilities, that have potential to impact clients or result in reduced redundancy.
- Experience assisting senior staff with root cause analysis reporting of equipment failures with suppliers and contractors.
- Demonstrated experience ensuring all contractors maintaining or operating critical infrastructure undertake all activities in accordance with processes and procedures.
Please submit your resume and cover letter to apply for this position.
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