
Senior Business Systems Analyst
1 week ago
An experienced Business Analyst is required to play a pivotal role in supporting and enhancing the Enterprise Product Catalogue (EPC) ecosystem.
This key individual will serve as the primary point of contact for support on EPC and Objective Keystone platforms, resolving service requests and addressing production defects promptly.
- Provide exceptional customer-focused support.
- Manage application incidents and ensure system stability across platforms.
- Demonstrate strong analytical skills to diagnose and resolve technical issues.
- Proven ability to manage service requests.
- Excellent stakeholder engagement and communication capabilities.
- Familiarity with continuous improvement practices.
Key Responsibilities:
The ideal candidate will be able to demonstrate the following skills:
- A proactive problem-solver with a customer-focused mindset.
- Comfortable working in a dynamic, cross-functional environment.
- Experience in data analysis, UI/UX feedback, and logic or configuration changes.
- Knowledge of SaaS platforms and Master Data Management tools.
What's On Offer?
A 6-month contract opportunity with potential for extension on a long-term project.
Hybrid working arrangement with opportunities for collaboration and growth.
Competitive compensation package including benefits and professional development opportunities.
Selection Criteria:
Candidates must meet the following selection criteria:
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder engagement abilities.
- Proven experience in managing service requests and ensuring system stability.
- Knowledge of SaaS platforms and Master Data Management tools.
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