Enterprise Operations Director

1 week ago

Brisbane, Queensland, Australia beBeeOperationsDirector Full time $130,000 - $155,000
Key Performance Indicators and Job Expectations

The successful candidate will drive growth in the Central Pennsylvania market, one of over 100 markets covered across the United States and Canada.

About Our Company:

We are a leader in the building maintenance industry, serving communities across North America.

We model success through our values of community, accountability, and professionalism.

Job Responsibilities:

  • Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) that support clients.
  • Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, and meeting/exceeding overall financial management of operations services offered.
  • Responsible for identifying, hiring, and training all operational employees, including but not limited to, FSMs and Night Managers.
  • Develop and maintain positive client relationships and achieve client retention above 90%.
  • Develop and maintain impactful, professional relationships with vendors and Independent Contractors.
  • Ensure ICs are compliant with requirements to service clients and ensure they meet clients' scope of work.
  • Responsible for promoting and driving cross-selling opportunities with the sales team and drive non-janitorial services.
  • Responsible for participating in all new client starts for duration of new start.
  • Responsible for ensuring building inspections are completed, followed-up with, and all client data is maintained in CRM.
  • Responsible for people development – ensure all 60-day reviews, Level 5 meetings, and annual reviews are completed with operational employees.
  • Work in the field with FSMs each week and participate as backfill to the FSM as needed.
  • Travel within market, up to 50%.

Benefits:

We offer competitive compensation packages, ongoing training and development opportunities, and a supportive team environment.

Required Skills and Qualifications:

  • Proven track record of success in leadership and management roles.
  • Strong business acumen and financial management skills.
  • Excellent communication and interpersonal skills.
  • Ability to build strong relationships with clients, vendors, and internal stakeholders.
  • Strategic thinking and problem-solving skills.

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