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Chief Customer Experience Officer

2 weeks ago

Sydney, New South Wales, Australia beBeeProductManager Full time $120,000 - $180,000
Product Manager Opportunity

Stake is seeking an experienced Product Manager to join our team. In this role, you will be responsible for defining and executing the product roadmap for our core owned channels, martech functionality, and growth & customer lifecycle engine.

As a successful candidate, you will have extensive experience in product management and development, with a proven track record in Product Growth, preferably in a Fintech and/or dynamic fast-paced environment. You will also have a deep understanding of martech tools, content ecosystem, performance optimisation concepts, and strategies to deliver results through capitalising core marketing channels.

  • Define product initiatives and lead their execution cross-functionally with the Product Management, Design, and Engineering teams.
  • Execute the company's OKRs via the product strategy and roadmap, ensuring that features and products drive revenue and/or cut costs.
  • Have a strong command of qualitative and quantitative data models to inform product strategy and decision-making.

You will work closely with stakeholders to define and implement frameworks of content management, delivery, and handing these off to the executing teams to own and manage. You will also be an SME in Stake's attribution models and frameworks for customer acquisition, build out attribution reporting models, and integrations to provide the marketing and finance functions with the visibility they need to allocate spend efficiently.

A key aspect of this role will be owning our customer rewards and subscription frameworks, including Stake Black, and driving them to customer and commercial success. You will also be responsible for the strategic development of Stake's martech and engagement stack.

In addition to your technical skills, you will have excellent communication and interpersonal skills, with the ability to lead, mentor, and develop other product managers, design, and engineering teams, as well as various stakeholders across the business.

We offer a range of benefits, including professional development allowance, up to 16 weeks of paid parental leave, childcare allowance, extra paid leave during tough times, discretionary performance bonus, and talent referral bonus. We are an equal opportunity employer and value diversity, providing an inclusive work environment and not discriminating based on race, religion, nationality, gender, sexual orientation, age, or disability status.