IT Systems Support Specialist

1 week ago

Australia beBeeSupport Full time $120,000 - $170,000

We are currently seeking an experienced ITCS Enablement Specialist to provide exceptional support to our employees across various locations.

Key Responsibilities:
  • Deliver proactive hardware, software, and peripherals support (including laptops/desktops, printers, mobile devices, A/V equipment).
  • Provide multi-channel support (in-person, phone, email, chat, and WebEx) for local and remote users.
  • Support the transition from our current ITSM platform to ServiceNow.
  • Manage tickets efficiently and escalate when necessary.
Required Skills and Qualifications:
  • 4+ years of experience in an IT Helpdesk or Technical Support role.
  • Associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
  • Strong experience supporting Windows 11, MacOS (Sequoia), and common business productivity software (Office 365, Adobe, etc.).
  • Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools.

Our organization values diversity and inclusion. We strive to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives.

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