Client Services Associate
3 weeks ago
Calvary Home Care
Client Services Associate
- Join one of Australia's premier health care organizations and make a meaningful impact.
- Enjoy generous salary packaging options, continuous professional growth, and a collaborative team atmosphere.
- The Client Services Associate is essential in connecting with staff, clients, and their families, ensuring our services are outstanding and delivered effectively.
Role Overview
In this position, you will collaborate with our clinical service division to facilitate communication between clients, care staff, case managers, and families. Your goal will be to ensure that all client care and service needs are addressed, service requests are efficiently scheduled through our rostering system, and that all actions are communicated to the appropriate team members, with services verified upon completion.
Primary Responsibilities
- The Client Services Associate will aim to resolve each interaction promptly and, when necessary, provide a thorough and timely handover to the relevant department.
- Assigning qualified staff to the appropriate clients based on their needs.
Qualifications and Skills
- Experience in an administrative role within a customer-facing environment.
- Background in the Home Care or Aged Care sector is preferred.
- Previous experience in rostering is crucial.
- Possession of a valid Driver's License.
- Capability to manage a phone system effectively.
- A friendly, approachable demeanor in both phone and email communications.
- A commitment to joining a team dedicated to the care of others in a mission-driven organization.
- A valid NDIS screening check (or willingness to obtain one).
- Police Clearance obtained within the last six months (or willingness to acquire one).
- Exceptional communication skills with the ability to handle multiple demands from phones, emails, and schedules.
About Calvary
Calvary is a leading provider of quality, integrated care that prioritizes our patients, residents, and clients. We offer diverse career opportunities across clinical, allied health, hospitality, ICT, and health administration, among others. With a rich history dating back to 1885, we are one of the largest health, aged, and community care providers in Australia, employing over 18,000 staff and volunteers.
As an equal opportunity employer, we celebrate diversity and are committed to creating a respectful, welcoming, and inclusive workplace. We encourage applications from individuals of all backgrounds, including First Nations peoples, people with disabilities, LGBTIQ+ individuals, migrants or refugees, and veterans.
Why Choose Calvary?
At Calvary, our employees are valued. With over 130 years of experience and a workforce of 18,000, we foster an inclusive culture where your unique strengths and background are appreciated, alongside a team of professionals dedicated to caring for our patients, residents, and clients.
Your Benefits:
- Not-for-profit salary packaging benefits, along with discounted health insurance and gym memberships.
- Paid parental leave.
- Professional membership to APNA, covered by Calvary (for Home Care and Aged Care nurses).
- Opportunities for training, development, and career advancement.
- Flexible working hours tailored to your needs.
At Calvary, we are committed to serving the community across various care settings. Our mission is to provide compassionate care. If you resonate with this mission, consider joining our team.
Note:
- As part of the application process, candidates will undergo pre-employment checks, which may include reference checks, work rights verification, criminal history checks, NDIS/WWVP checks, and health evaluations to ensure suitability for the role.
- Evidence of immunization may be required as per role requirements.
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