IT Transformation Consultant Lead
4 days ago
We are seeking an experienced Customer Success Partner Senior Advisor to join our rapidly growing team in SAP BTM Australia. This is an exceptional opportunity to work with a market leader in enterprise architecture management and drive the modernization of IT landscapes and continuous business transformation.
As a key member of our team, you will work closely with customers to understand their needs and provide tailored solutions to meet their goals. You will also contribute to the development of new strategies and initiatives to enhance customer satisfaction and retention.
The ideal candidate will have a strong background in IT/Digital Technology and excellent customer-facing skills. They should be able to work independently and collaboratively as part of a team, with a focus on delivering high-quality results and exceeding customer expectations.
Responsibilities and Requirements- 7+ years of experience in an internationally operating consulting company with direct customer interaction in IT organizations or a customer-facing role in the B2B SaaS industry.
- Experience with IT Management, IT Service Management, BPMN, or Enterprise Architecture domain is a plus.
- Ability and experience to structure and prioritize work and the work of others.
- 3+ years working knowledge with Customer Success tools, e.g., Gainsight is a plus.
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