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Retail Customer Service Representative

2 months ago

Lithgow, Australia Australia Post Full time
About the Opportunity

Australia Post is seeking a skilled Retail Customer Service Officer to join our team. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.

Key Responsibilities:

  • Provide exceptional customer service and sales support to customers
  • Manage high-value transactions accurately, including cash, cheques, credit cards, and EFTPOS
  • Conduct and process identity services transactions, including Australian Passport Interviews
  • Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assist customers with mail lodgements and associate costs
  • Build rewarding relationships with customers by understanding their needs
  • Assist with administrative duties, such as stocktaking and record maintenance

About You

We're looking for a friendly, enthusiastic, and reliable individual who is passionate about delivering exceptional customer service. You will have experience in customer service and/or cash handling, and be fit to lift up to 16kgs of mail regularly and stand for your shift.

What We Offer:

  • We invest in your growth and development through our values of trust, inclusivity, empowerment, and safety
  • Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
  • We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more

Why Work with Us?

At Australia Post, we're committed to delivering for our customers, communities, and people. We're proud to be an inclusive workplace for people from all walks of life, and we encourage applications from people of all ages, genders, and backgrounds.