
Customer Service Professional Opportunity
2 weeks ago
Customer Service Professional Opportunity
">We are seeking a highly skilled Customer Service Officer to join our team in Brisbane. This is a full-time, permanent ongoing position open to applicants based in Brisbane.
">About the Role
">This role involves handling inbound and outbound calls with potential participants, conducting phone screening questionnaires to assist eligible participants, and selecting trials for participants based on eligibility criteria.
">Key Responsibilities:
">- ">
- Handle inbound and outbound calls with potential participants (up to 40+ calls per day)">
- Conduct phone screening questionnaires to assist eligible participants based on study requirements">
- Select trials for participants based on eligibility criteria">
- Build excellent rapport with new and existing participants">
- Schedule appointments and maintain the participant database">
Requirements
">To be successful in this role, you will need a minimum of six months' experience in a contact centre and experience in a customer-facing role. You must also have exceptional time management skills, strong team collaboration skills, and the ability to work independently.
">Benefits
">We offer a range of benefits, including meaningful work, professional growth opportunities, employee recognition, and wellness initiatives. If you're passionate about making a difference and have the required experience, we encourage you to apply.
">About Us
">We value diversity and inclusion and are committed to being a Diversity Confident Recruiter. We welcome applications from people from a diverse range of backgrounds.
"]},-
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