Contact Centre Workforce Planning and Analysis

The position of a Real-Time Analyst (RTA) in a Contact Centre is critical to ensure that the workforce management team has the necessary skills and knowledge to be successful.Why is real-time analysis so important?A fundamental component of Workforce Management is forecasting/predicting future customer demand and aligning your rosters, start/finish times,...

Are you a dynamic leader with a passion for driving team success and delivering exceptional customer service? Our client is looking for a Contact Centre Manager to lead, support, and inspire a team to achieve outstanding results.Key Responsibilities: Team Leadership: Manage and mentor Team Leaders and phone-based staff to meet productivity and quality...

December 2024 Real-Time WFM for Contact Centre Analysts Training CourseLearn how to make real-time decisions to improve business and customer outcomesWorkforce management is one of the most critical functions in a contact centre, so it is important to ensure everyone on the WFM team has the skills and knowledge they need to be successful.The December 2024...

The July 2024 Real-Time WFM for Contact Centre Analysts training course will be held online on Tuesday, 16th of July, between 9:00 and 17:00 AEST.Course Fee: $697.00 AUD ex GSTLearn how to make real-time decisions to improve business and customer outcomesWorkforce management is one of the most critical functions in a contact centre, so it is important to...

This is a Workforce Planning Analyst role with one of the leading companies in AU right now. Xero is continuing to grow rapidly, offering an amazing opportunity to join their team as it takes off.About the Role at Xero:**About the Team**: The Customer Experience (CX) Team at Xero is made up of CX Specialists based in NZ, AU, US, and UK, who work together to...

CitiPower and Powercor Australia is seeking experienced Contact Centre Advisors to join our team in Bendigo. As a key member of our contact centre team, you will be responsible for providing exceptional customer service and resolving faults in a timely and professional manner.You will work in a fast-paced environment, handling a high volume of calls and...

Select how often (in days) to receive an alert:In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands...

At the Australia and New Zealand Banking Group Limited, we're shaping a world where people and communities thrive. Our Operational Performance Delivery team in the Contact Centre is looking for an expert to join our ranks.About the RoleThis role involves applying your expertise in contact centre operations and telephony systems to design, implement, and...

Crown Resorts Limited is a dynamic and innovative employer that values passion, creativity, and a commitment to excellence. We are seeking a highly skilled Workforce Planning Analyst to join our team.Job DescriptionThe ideal candidate will possess a strong foundation in data analysis tools and methodologies, with a proven track record of translating complex...

Enhance Customer Experience through Real-Time AnalysisIn today's fast-paced contact centre environment, real-time analysis is essential for making informed decisions that impact customer satisfaction and business outcomes.As a Real-Time Analyst, you will be responsible for monitoring and analysing data in real-time, identifying trends and anomalies, and...

Role OverviewThe Technology Workforce Planning Manager plays a crucial role in developing and implementing workforce plans that align with the Technology business goals. This involves analysing workforce data, supporting functional leaders in forecasting demand, and ensuring the right talent is in place to meet current and future demands.Key...

Job DescriptionWe are seeking a highly skilled Cloud Contact Centre Solution Manager to join our team at QPC Australia. As a key member of our customer success team, you will be responsible for managing and supporting existing enterprise customers, ensuring they achieve maximum value from their contact centre platform.The ideal candidate will have proven...

BETTER BEGINS HERECrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and...

As a Strategic Operations Manager at Acxpa, you will have the opportunity to equip yourself with global best-practice contact centre management skills. This comprehensive course is designed for individuals who want to understand the fundamentals that apply to all inbound contact centres.Key TakeawaysYou will learn how to implement a customer service vision,...

Workday Adaptive Planning/Workforce PlanningAre you an experienced professional with a strong background in Workday Adaptive Planning and Workforce Planning? We are seeking a highly skilled individual for a 7‑month contract role based in Melbourne for an immediate start.About the RoleIn this exciting contract position, you will be responsible for...

BETTER BEGINS HERECrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and...

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered.With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.Join us in...

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes. Join us...

This is a Workforce Analyst role with one of the leading companies in AU right now -- Xero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Xero **About the Role** As a Workforce Analyst you will be responsible for supporting the Workforce Team and wider Customer...

Contact Centre ConsultantVIC, Remote Working Location (Work from home)Exciting opportunity to be part of an amazing work cultureFlexible working location and hoursSupportive environment with loads of employee benefitsBelgravia's customer care team is looking for passionate Contact Centre Consultants in our Tourism department.The RoleTo provide support to our...