Employment Services Experts

3 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time
Job Description:

We are seeking Employment Services Experts to join our team for a 12-month assignment with a view to the roles becoming ongoing.

The successful applicant will interact with job seekers and employers through telephone, email, and web chat communication methods.

  • Providing guidance, support, and advice tailored to individual needs.
  • Investigating, managing, and resolving complex cases with assistance from higher classification staff where needed.
  • Conducting thorough investigations and using effective management strategies to address concerns of complainants.
  • Applying judgment to assess and determine customer needs, referring to relevant government or community services as appropriate.
  • Identifying learning opportunities and providing mentoring to lower classification staff when required.
  • Employing a flexible approach to daily work changes and shifting priorities.
  • Maintaining accurate records within the Customer Relationship Management System (CRM).
  • Researching, analyzing, and making informed decisions based on provided resources and guidelines.
  • Navigating across multiple IT systems in real-time.
Required Skills and Qualifications:

The successful applicant should demonstrate the following skills and qualifications:

  • Experience in the employment services industry or contact centre environment.
  • Strong customer service and communication skills.
  • Ability to work autonomously, navigate complex information, and use sound judgment in decision-making.
  • Strong digital literacy, including navigating multiple IT platforms in real-time and proficient typing skills.
  • Effective communication skills to interpret complex information, tailor messaging, and resolve issues. Web chat skills and knowledge are highly regarded.
Benefits:

The successful candidate will be offered:

  • 37.5 hours per week, Monday to Friday, between 7 am and 7 pm.
  • Hybrid WFH flexibility up to 2 days per week following training.
  • Ongoing training and support.
  • Modern offices.
  • Reliable weekly payroll.
  • Dedicated consultant.
  • Staff benefits including discounted health cover.
Others:

This is an opportunity to work in a Federal Government environment. We can only consider Australian Citizens. A current National Police Check will be required prior to commencement, and successful candidates will need to complete a Baseline Security Clearance.

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