Field Support Specialist

1 month ago


Brisbane, Queensland, Australia First Focus Full time
Role Overview

First Focus is seeking an exceptional IT professional to join our team as a Field Support Technician. As a key member of our technical team, you will provide onsite desktop and IT infrastructure support to our customers across Brisbane.

As a Field Support Technician, you will be involved in occasional project work to deploy solutions, experience opportunities to install and configure Servers, Networking and other IT equipment, and work with highly experienced Engineers and Technical Account Managers to maintain best practice environments.

Key Responsibilities
  • Provide onsite technical support to customers across Brisbane
  • Be involved in project work to deploy solutions
  • Install and configure Servers, Networking and other IT equipment
  • Work with experienced Engineers and Technical Account Managers to maintain best practice environments
  • Work across technical infrastructure from desktop to firewall, backup systems and software
Requirements
  • Solid knowledge of Microsoft AD, Exchange, Azure and Office 365 environments
  • Excellent written and spoken English, with a great phone manner
  • Great attention to detail and time management skills
  • Experience working with an IT outsourcer or service provider (desired)
  • Must have vehicle and full drivers license (mandatory)
What We Offer
  • Up to $90k as part of a great package
  • All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
  • First Focus understands the importance of flexibility for a satisfying work-life balance
  • 'Never Stop Growing' is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications
  • Staff are encouraged to take advantage of our weekly internal training sessions and library
  • Opportunities for personal and professional development with our FastTrack mentoring program
  • We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
  • Regular social events and a great team culture

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.



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