Estate Settlements and Specialised Services Leader
1 week ago
The Commonwealth Bank of Australia is a leading provider of integrated financial services, committed to continuously improving governance practices and ensuring alignment with business, stakeholders' needs.
Our Chief Operations Office serves multiple brands within the Group domestically and internationally, delivering a flexible operations environment, outstanding customer experiences, and better risk outcomes through end-to-end process management and innovative technologies.
Estate Settlements and Specialised Services OverviewWe are responsible for managing Deceased Estate services for all retail banking deposit and lending products, partnering closely with other parts of the Bank to ensure a whole-of-Bank service proposition.
Key Responsibilities- Leadership: Lead an operational team that delivers brilliant customer service experiences every time in an efficient and effective way, safely.
- Process Design: Simple design and execution of processes and services.
- Talent Management: Develop and nurture a caring, empathetic, and engaged team, build and manage a strategic workforce plan that meets immediate and future customer needs.
- Risk Management: Effectively and proactively manage and mitigate risk.
- Demonstrable experience in leading large, complex, at-scale operations.
- Excellent commercial acumen.
- Strong analytical and commercial skills, with demonstrated ability to draw insights from analysis.
- Attention to detail and quality.
- Demonstrated ability to manage multiple deliverables simultaneously.
- Innovative and able to drive results.
- Excellent verbal, written communication skills and critical thinking skills.
- Proven capability in customer-obsessed practices and outcomes.
A competitive salary range: $160,000 - $220,000 per annum, based on location and experience. This includes a base salary and performance-based incentives.
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St Kilda, Victoria, Australia Commonwealth Bank Full timeCustomer-Centric Leadership OpportunityThe Commonwealth Bank of Australia is seeking an exceptional Executive Manager to lead the Estate Settlements and Specialised Services team. As a key member of the Chief Operations Office, you will be responsible for delivering brilliant customer experiences every time, safely and efficiently.The ideal candidate will...
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St Kilda, Victoria, Australia Commonwealth Bank Full timeAbout the RoleAt Commonwealth Bank, we're proud to support flexibility in our operations. As an Executive Manager Estate Settlements and Specialised Services, you'll lead an operational team that delivers brilliant customer service experiences every time, efficiently and effectively.This role is part of the Chief Operations Office (COO), responsible for...
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St Kilda, Victoria, Australia Commonwealth Bank Full timeAbout the RoleThe Commonwealth Bank of Australia is seeking an Executive Manager to lead the Estate Settlements and Specialised Services team. This role is responsible for managing the deceased estate services for all retail banking deposit and lending products, as well as partnering with other parts of the Bank to deliver a whole-of-Bank service...
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St Kilda, Victoria, Australia Commonwealth Bank Full timeAbout Commonwealth BankWe are Australia's leading provider of integrated financial services, committed to continuously improving governance practices and ensuring that they are aligned with business, stakeholders, and customers' needs.The Chief Operations Office (COO) is responsible for servicing multiple brands within the Group domestically and...
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