Estate Settlements and Specialised Services Leader

1 week ago


St Kilda, Victoria, Australia Commonwealth Bank Full time
About Us

The Commonwealth Bank of Australia is a leading provider of integrated financial services, committed to continuously improving governance practices and ensuring alignment with business, stakeholders' needs.

Our Chief Operations Office serves multiple brands within the Group domestically and internationally, delivering a flexible operations environment, outstanding customer experiences, and better risk outcomes through end-to-end process management and innovative technologies.

Estate Settlements and Specialised Services Overview

We are responsible for managing Deceased Estate services for all retail banking deposit and lending products, partnering closely with other parts of the Bank to ensure a whole-of-Bank service proposition.

Key Responsibilities
  1. Leadership: Lead an operational team that delivers brilliant customer service experiences every time in an efficient and effective way, safely.
  2. Process Design: Simple design and execution of processes and services.
  3. Talent Management: Develop and nurture a caring, empathetic, and engaged team, build and manage a strategic workforce plan that meets immediate and future customer needs.
  4. Risk Management: Effectively and proactively manage and mitigate risk.
Requirements
  • Demonstrable experience in leading large, complex, at-scale operations.
  • Excellent commercial acumen.
  • Strong analytical and commercial skills, with demonstrated ability to draw insights from analysis.
  • Attention to detail and quality.
  • Demonstrated ability to manage multiple deliverables simultaneously.
  • Innovative and able to drive results.
  • Excellent verbal, written communication skills and critical thinking skills.
  • Proven capability in customer-obsessed practices and outcomes.
What We Offer

A competitive salary range: $160,000 - $220,000 per annum, based on location and experience. This includes a base salary and performance-based incentives.



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