Reliability Engineering Manager
6 days ago
We are a global financial services group operating in 34 markets with 55 years of unbroken profitability. Our vision is to innovate and empower for a better future, delivering intuitive technology with people in mind.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape possibilities. We believe that fostering reliability, risk management, and operational excellence is crucial for our growth.
This role offers an exciting opportunity to contribute to increasing the availability of our products and services while reducing risk. You will lead a performance-oriented culture driven by positive team dynamics, enabling sustainable customer outcomes through incident, problem, and change management standards.
The Service Reliability Manager will work closely with global function, process, and service owners to achieve objectives of reimagining service delivery. This involves providing laser-like focus on resilience, agility, and innovation, ensuring timely detection, investigation, remediation, and reporting of priority technology incidents.
A key responsibility is managing and owning various reliability reporting to product, engineering, executive management, and regulatory requirements. Additionally, you will support initiatives for improving incidents and postmortem processes, as well as change management process and maintaining an appropriate risk culture.
This role requires a career in technology operations, major incident management, service reliability, and delivery, with experience in regulatory and executive reporting, reducing the impact of priority incidents, and providing efficient resolutions.
You will also be responsible for identifying control gaps and implementing governance controls, having a strong commercial mindset, being pragmatic, motivated, and passionate about Site Reliability Engineering (SRE), AIOps, and discovering smarter ways of delivering automated services.
A proven ability to foster strong collaboration and sense of belonging within the team is essential. You will be part of a friendly and supportive environment where everyone contributes ideas and drives outcomes.
We are committed to diversity, equity, and inclusion, embracing diverse backgrounds, and encourage people from all walks of life to apply.
An estimated salary for this position is between $140,000 and $200,000 per year, depending on location and experience.
Macquarie employees enjoy a range of benefits including hybrid and flexible working arrangements, wellbeing leave days, paid parental leave, volunteer leave, donation matching, and access to learning and development opportunities.
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