Site Reliability Engineer

4 weeks ago

Sydney, New South Wales, Australia Microsoft Full time

About the Role

We are seeking a highly skilled Reliability Engineer to join our Azure Customer Experience (CXP) Customer Reliability Engineering (CRE) Team. As a key member of our team, you will be responsible for improving customer experience on Azure by analyzing signals from various sources and driving root cause analyses (RCAs) and service improvements involving bug fixes.

Responsibilities

  • Participate in an on-call coverage rotation for platform communications and security.
  • Collaborate closely with engineering and product management teams to drive product improvements based on customer feedback.
  • Improve the customer experience by analyzing signals from various sources and driving root cause analyses (RCAs) and service improvements involving bug fixes.
  • Drive continuous improvement in the Azure platform by incorporating feedback from internal and external customers.
  • Identify and drive requirements for enhanced customer resiliency and platform reliability.
  • Identify and drive the implementation of customer-centric mitigation strategies and playbooks for operations.
  • Participate in the design of next-generation architecture for cloud infrastructure services, with a focus on strategic customer scenarios.

Requirements

  • Must have service engineering experience in a 24/7/365 enterprise environment.
  • Desired: Technical expertise in Azure services and capabilities or cloud platforms.
  • Fluency in one or more automation languages (e.g., PowerShell, CLI).
  • Strong communication skills that enable you to lead and manage communication with customers, internal Microsoft stakeholders, and third-party vendors.
  • Understanding of high availability, disaster recovery, business continuity, and performance tuning.
  • Demonstrates strategic thinking, quantitative and analytical skills, team leadership, and collaboration.
  • Excellent problem resolution, judgment, negotiation, and decision-making skills.
  • Desired: Strong knowledge of the Windows platform or Linux, developer tools, and the ability to diagnose and debug user code.
  • Effectively manage and prioritize multiple tasks according to high-level objectives and projects.
  • Excellent written and oral communication skills; ability to communicate with a variety of audiences, including high-profile customers, executive management, and engineering teams.
  • Desired: BS/BA in computer science, engineering, mathematics, or equivalent experience.

Security Screening

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Benefits

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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