Business Improvement Specialist

3 weeks ago


Newcastle, New South Wales, Australia HOBAN Recruitment Full time

HOBAN Recruitment is seeking a skilled Business Improvement Specialist to join a reputable government agency in Newcastle NSW. The successful candidate will apply their expertise to design and implement business improvements that enhance customer experiences and operational performance.

Key Responsibilities:

  • Produce and analyse reports using statistical techniques.
  • Coordinate divisional and branch reporting requirements.
  • Develop business functional requirements aligned with policy and legislative frameworks.
  • Translate business metrics to support internal stakeholders in optimising customer experience.
  • Design and deliver workshops and communication materials for complex systems.
  • Implement governance, compliance, and performance tracking systems.
  • Maintain audit and risk controls and resolve issues as they arise.

Benefits

  • Competitive pay rate of $60.26 per hour, including casual loading.
  • 11.5% superannuation to secure your future.
  • Full-time position, offering 37.5 hours per week.
  • Collaborative and inclusive work environment that values innovation.

About You
We are seeking candidates with:

  • Strong critical thinking and problem-solving abilities.
  • Proficiency in Excel and statistical analysis techniques.
  • Excellent decision-making and documentation skills.
  • Experience working with governance, compliance, and performance monitoring systems.
  • Desirable: Experience with CRM systems like Salesforce.

Please note you need to be an Australian citizen for this Federal Government role.



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