Business Improvement Specialist
3 weeks ago
HOBAN Recruitment is seeking a skilled Business Improvement Specialist to join a reputable government agency in Newcastle NSW. The successful candidate will apply their expertise to design and implement business improvements that enhance customer experiences and operational performance.
Key Responsibilities:
- Produce and analyse reports using statistical techniques.
- Coordinate divisional and branch reporting requirements.
- Develop business functional requirements aligned with policy and legislative frameworks.
- Translate business metrics to support internal stakeholders in optimising customer experience.
- Design and deliver workshops and communication materials for complex systems.
- Implement governance, compliance, and performance tracking systems.
- Maintain audit and risk controls and resolve issues as they arise.
Benefits
- Competitive pay rate of $60.26 per hour, including casual loading.
- 11.5% superannuation to secure your future.
- Full-time position, offering 37.5 hours per week.
- Collaborative and inclusive work environment that values innovation.
About You
We are seeking candidates with:
- Strong critical thinking and problem-solving abilities.
- Proficiency in Excel and statistical analysis techniques.
- Excellent decision-making and documentation skills.
- Experience working with governance, compliance, and performance monitoring systems.
- Desirable: Experience with CRM systems like Salesforce.
Please note you need to be an Australian citizen for this Federal Government role.
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