IT Support Specialist
3 weeks ago
Hastings Deering (Australia) Ltd is seeking a skilled IT Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing high-quality desktop support to our internal customers.
The successful candidate will have a strong background in IT, with experience in resolving complex technical issues and providing excellent customer service. You will be a self-starter with a high degree of initiative, able to work unsupervised and prioritize tasks effectively.
Key Responsibilities- Monitor and prioritize the Service Desk ticketing system for tickets assigned to the queue, responding quickly and effectively to requests received through the IT Service Desk and via escalations from management
- Provide desktop support and resolve customer problems, providing remote troubleshooting support on desktop issues
- Document all reported incidents through ITIL practices
- Resolve issues for Level 2 Desktop Support and provide equipment and software support where it is part of the service desk remit
You will have solid experience working in a customer-oriented IT Support Analyst Level 2 role, along with exceptional stakeholder engagement and communication skills. You are solution-focused and have a strong understanding of MS Windows 10, Office 365, VPN, O365 Admin Console, Intune, and Network Connectivity fundamentals.
Tertiary qualifications in IT are highly regarded, along with exposure to MS Dynamics AX and Warehouse Management Systems (SCALE).
About the Benefits- A rewarding career with diverse opportunities
- A competitive remuneration package
- Employee Assistance Program for employees and their families
- Discounts on private health, vehicles, travel, and more
- A culture of inspiration, innovation, collaboration, and execution
- Ongoing training and support to further your career
- Free on-site parking
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