Digital Platform Operations Specialist

7 days ago


Melbourne, Victoria, Australia beBeeOperational Full time $130,000 - $140,000
Job Description

The Digital Platform Operations Specialist plays a crucial role in ensuring the stability and performance of our core CRM platform serving multiple business units. This includes overseeing daily operations, managing communications with key stakeholders, and maintaining high-quality services.

Key Responsibilities:
  • Advocate for the platform in critical strategic forums
  • Coordinate, escalate, and resolve daily operational issues with key stakeholders
  • Interface with digital teams to ensure activities and support tasks are carried out within defined service level agreements
  • Maintain and improve platform performance and quality
Requirements
  • Solid experience in technology roles across digital disciplines
  • Detailed knowledge of IT systems and technologies, including web, mobile apps, databases, cloud infrastructure, and applications
  • In-depth understanding of IT service management frameworks
  • Experience with DevOps environments and related processes
  • Regulated industry experience, preferably in financial services
  • Tertiary qualifications in technology disciplines such as Information Technology or Computer Science
About Us

We value diversity and inclusivity in the workplace, promoting a culture that supports learning and growth. We offer flexible working arrangements and generous leave entitlements.



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