Luxury Food and Beverage Guest Experience Specialist

1 week ago

Gold Coast, Queensland, Australia beBeeHospitality Full time $45,000 - $60,000
**Job Description**Key Responsibilities:
  • Manage all reservation requests via phone, email, and online platforms using booking systems efficiently.
  • Build strong guest relationships, especially with VIPs and return guests, noting preferences, dietary needs, and special occasions.
  • Optimise table allocation and guest flow across venues through proactive reservation management.
  • Send timely confirmations, follow-ups, and pre-arrival communications.
  • Stay informed on venue offerings, menus, hours, promotions, and seasonal events.
  • Address and resolve guest complaints promptly, escalating when necessary.
  • Maintain expert knowledge of reservation systems and ensure accurate guest records.
  • Manage waitlists and cancellations, offering alternatives to enhance guest satisfaction and revenue.
  • Assist with training new team members on reservation procedures.
  • Ensure compliance with security, payment, and confidentiality protocols.
Required Skills & Qualifications
  • Impeccable attention to detail.
  • Excellent communication and interpersonal skills, with a focus on delivering exceptional guest experiences.
  • Ability to work effectively in a fast-paced, pre-opening environment, adapting to evolving needs and challenges.
  • Experience with POS and reservation systems such as SevenRooms and Micros Simphony is highly advantageous.
  • Able to work rotating shifts, including evenings, weekends, and public holidays.
Benefits

Our ideal candidate will have hospitality experience in a luxury hotel or fine-dining establishment with strong organisational skills - managing multiple tasks simultaneously.

About You

You will be the first point of contact for guests looking to dine with us - setting the tone for exceptional experiences before they even arrive.

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