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IT Service Desk Coordinator

2 weeks ago

Canberra, ACT, Australia Tektalent Full time

Tektalent is a leading IT solutions provider that offers industry-leading customer service and technical advice across various verticals. Our client, a market-leading business, has experienced 40% year-on-year growth and is now looking for a skilled Service Desk Coordinator to join their team.

Key Responsibilities
  • Oversight of daily employee interactions with customers
  • Ticket triage and allocation

The successful candidate will have a solid understanding of ITIL Service Management concepts and experience in an administrative role, coordinating resources, and being highly organized. They will also possess excellent communication skills and the ability to work effectively in a fast-paced environment.

Requirements
  • Solid understanding of ITIL Service Management concepts
  • Experience in an administrative role
  • Excellent communication skills

We offer a hybrid role with flexibility to work from home or at our conveniently located office close to Brisbane CBD. Our client values career progression and invests in its employees' development, offering training and support opportunities. If you are a passionate technology enthusiast seeking your first gig in service desk coordination, please apply.