IT Infrastructure Specialist

2 months ago

Macquarie Park, Australia AUS Medtronic Australia Full time
About the Role

We are seeking an experienced IT Technologist to join our team at Medtronic Australia. As an IT Technologist, you will play a critical role in supporting our global transformation journey across people, processes, and technology in Australia and New Zealand.

Key Responsibilities
  • Provide technical support for smart hands and feet for I&O activities at the site
  • Collaborate with cross-functional teams within IT and Managed Services Providers to deliver IT services to local and regional businesses
  • Manage and coordinate local I&O delivery and implementation of site infrastructure and services
  • Provide onsite support for troubleshooting, diagnostics, escalation, and maintenance of local and regional infrastructure, ensuring uninterrupted IT operations
  • Coordinate with vendors to obtain quotations and delivery of goods and services
  • Raise procurement for goods and services as needed
  • Assess and prioritize site-specific or regional operational demands
  • Lead or coordinate IT efforts to see through local projects from inception to completion
  • Evaluate the use of vendors over own effort during assessment of IT activities
  • Educate I&O services and capabilities, assist in driving technology adoption, leveraging I&O solutions
  • Educate customers on Global IT policies, standards, and assist with engagement process
  • Adhere to standards for infrastructure deployments at local sites
  • Maintain existing site infrastructure operations metrics through timely completion of tickets
  • Serve as a knowledgeable subject matter expert to provide insight on local IT infrastructure
  • Responsible for onsite logistics of infrastructure assets at assigned sites
  • Build relationships with key onsite stakeholders to enable a great customer experience and capture any concerns affecting infrastructure services performance
  • Foster strong relationships with local and regional business contacts and IT stakeholders
  • Serve as a trusted advisor to stakeholders, ensuring their needs and heard and addressed promptly, escalating as appropriate
  • Serve as a partner with Service teams to support customer in service deployments, change management efforts, technology transition, and accelerate adoption initiatives
  • Assist in lifecycle management initiatives of site-related infrastructure-related assets
  • Housekeep and audit IT assets when necessary
  • Assist with installation and maintenance of physical infrastructure assets at assigned locations
Requirements
  • Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience. 2-3+ years of experience with a high school diploma or equivalent.
  • 2-3+ years of hands-on experience in configuring, deploying, managing, and supporting networks, servers, storages, and backup solutions
  • Experience supporting end-user hardware, i.e., devices and peripherals
  • Strong communication skills to effectively collaborate with cross-functional teams and stakeholders
  • Experience with Cisco, Juniper, or Dell products
  • Ability to lift 50lbs occasionally
  • Ability to travel up to 15% of the time
Preferred Qualifications
  • Strong professional work ethic with an ability to deliver results with minimal supervision
  • Is creative and adaptable with the ability to effectively coach and lead in a rapidly changing environment
  • Is intellectually curious and understands the responsibility of continuous learning
  • CCNA certification or equivalent
  • Knowledge of cloud and on-premise data centre services
  • Experience in managing UPS, power supply, and cabling
  • Experience in leading or coordinating IT projects
  • Experience with virtualization technologies such as VMware vSphere
  • Understanding of cybersecurity concepts
  • Experience with audio/visual and unified communications, backend, and end points
  • Experience working with Incident, Request, Change, and Problem Management and Reporting (Knowledge of ServiceNow would be a strong advantage)
  • Experience with applying ITIL standards and processes
Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits and Compensation

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees' lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves, and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here

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