IT Service Delivery Professional

4 days ago


Adelaide, South Australia Women in Tech UK Full time

We're passionate about delivering projects that make a real difference. Our team is at the forefront of exciting and meaningful work, pushing boundaries to produce innovative technology.

As a Service Delivery Specialist, you'll be part of our Combat Systems Integration IPT Digital, Data, and Cyber team based in Mawson Lakes, South Australia.

About the Job:

  • You'll be responsible for ensuring seamless IT service delivery and support, playing a bridging role between IT teams and stakeholders.
  • You'll act as the first point of contact for service requests, incidents, and inquiries, escalating unresolved issues as required.
  • You'll support the major incident process by assisting in MIMs, crafting communications, and building status boards.
  • You'll coordinate with external service providers and internal teams to address recurring problems and implement solutions.

About You:

  • You should have demonstrated experience in IT service delivery or a similar capacity with a solid understanding of service delivery processes, ITIL framework, and best industry practices.
  • You should have experience or exposure in Microsoft products, specifically with Azure Cloud Administration, SharePoint, and Jira/Confluence workflow development and administration.
  • You should possess good interpersonal and communication skills, proven analytical and problem-solving skills, and organisational skills with the ability to prioritise and manage a diverse workload.
  • You should have a proactive and solution-focused mindset, enjoying working in a fast-paced environment where you can wear multiple hats.


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