IT Service Delivery Technician
6 days ago
Welcome to Woolworths Group Enablement Teams
We're the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting edge technology, data, and retail smarts, you'll work behind the scenes, in the margins, and across every corner of the business – to uplift our capability, amplify our collective impacts, and revolutionise the customer experience.
About the RoleWe're seeking a highly motivated and customer-focused IT Technician to join our dynamic team in Adelaide, South Australia. In this role, you will play a crucial part in ensuring smooth IT operations by providing exceptional technical support to our employees across various locations.
Key Responsibilities- Provide timely and effective technical support to all employees, addressing issues related to desktop computing, software applications, mobile devices, and other technology solutions.
- Utilise ServiceNow for incident management, problem tracking, and service restoration activities.
- Manage patching of IT equipment and maintain accurate records for structured cabling.
- Assist with high-severity or long-running incidents, minimising business disruption.
- Proven experience in a similar IT support role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal and customer service skills.
- Experience with ServiceNow or similar incident management systems.
- Knowledge of network infrastructure and troubleshooting.
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