Assistant Store Manager

1 week ago


Mackay, Queensland, Australia The Body Shop Full time
About The Body Shop

The Body Shop is a pioneering cruelty-free beauty brand that has been empowering people and enriching the planet for over 40 years. We're a global, multi-channel, and multi-brand cosmetics group committed to generating positive economic, social, and environmental impact.

Job Summary

We're seeking an experienced Assistant Store Manager to join our team and drive retail excellence in our stores. As a key member of our store leadership team, you will be responsible for coaching the team to achieve exceptional customer service standards, overseeing store operations, and maintaining harmony and efficiency on the shop floor.

Key Responsibilities
  • Customer Experience: Coach the team to deliver exceptional customer service, ensuring a positive and engaging experience for our customers.
  • Delivery: Analyze performance data to drive sales growth, manage commercial practices, and maintain a deep understanding of the beauty market and our competitors.
  • Teamwork and People Management: Foster a positive and inclusive team culture, attract, retain, and grow talented individuals who reflect our brand values.
Requirements
  • Experience working in a customer-facing role, preferably in the beauty industry.
  • Strong leadership and coaching skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
  • Good IT skills and ability to learn new systems.


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