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Student Success Ambassador

2 weeks ago

City of Greater Geelong, Australia Contour Education Full time
Student Success Ambassador

We are seeking a highly motivated and customer-centric individual to join our team as a Student Success Ambassador. In this role, you will play a critical role in supporting students and families throughout their educational journey, ensuring they have a seamless experience from enrollment to graduation.

Key Responsibilities
  • Manage student inquiries and concerns in a timely and professional manner
  • Provide clear and concise information about our programs and services
  • Collaborate with internal teams to ensure seamless communication and support
  • Contribute to the development and implementation of strategies to improve student satisfaction and retention
Requirements

To be successful in this role, you will need:

  • A strong customer service background with excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • High level of empathy and understanding of the needs of students and families
  • Proficiency in tools such as monday.com, Google Suite, and Slack