Dedicated Service Professional

1 week ago

Taree, Australia beBeeFieldtechnician Full time $90,000 - $120,000
Job Role

As a Customer Field Technician, you will play a vital role working on customer service field tasks across potentially all nbn technologies.

This is an autonomous position responsible for installation, repair and maintenance of nbn products and services. You'll work in multiple environments, both internal and external, but predominantly inside the customer's premises.

Your typical day could include any or all of the following in order to deliver exceptional customer service:

  • Cabling installation (copper and fibre) including jointing, jumpering and splicing
  • Customer premises installation of nbn Customer Premises Equipment (CPE)
  • Fault diagnosis and repair of nbn cabling networks and nbn CPE

We operate between 7am and 7pm based on business needs; a flexible working environment is encouraged.

About You

We're seeking both experienced candidates and those with transferable skills from a communication cabling or electrical background who are keen to explore a career in the telco sector.

A large part of this role is working in customers' premises, so strong customer service skills and the ability to demonstrate honesty and integrity while being self-managed and motivated are important.

Strong, personable communication skills (written and verbal) are essential.

Our Culture

To be part of our organisation is to be part of something bigger. We've created Australia's network—a network made for more.

Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It's not just a way for everyone to do the things they love, but also transforms the way they do them and the opportunities available to them.

Inclusive Workplace

We are committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.

We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures.

Benefits

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please contact us.

We offer a range of benefits that make us stand out as an employer of choice.

  • 18 weeks of paid parental leave
  • Pride in Diversity Gold Employer for three years running

Referrals increase your chances of interviewing at our organisation by 2x.

Please apply by sending your resume only. A cover letter or addressing selection criteria is not required.

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess the ability to perform the genuine occupational requirements of the position.

This is a permanent role. To be eligible to apply, you must be an Australian Citizen or Permanent Resident.

Position Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Other
  • Industry: Telecommunications

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