Customer Service Operations Director

2 weeks ago

North Sydney Council, Australia beBeeService Full time $78,760 - $98,700
About Our Customer Service Team

We are seeking a highly skilled and experienced Customer Service Manager to lead our customer service team.

This is a fantastic opportunity for a results-driven individual who is passionate about delivering exceptional customer experiences. As a key member of our team, you will be responsible for developing and executing strategic plans that align with our company's objectives and meet the evolving needs of our customers.

The ideal candidate will have a proven track record of success in customer service management, including experience in developing and implementing process improvements, leading cross-functional teams, and driving business growth through data-driven insights.

Key Responsibilities:

  • Develop and execute strategic plans for customer service and after-sales support aligned with company objectives
  • Monitor service performance metrics and adjust processes to maintain high service levels
  • Lead and motivate a team of customer service professionals, providing coaching, training, and performance feedback
  • Initiate and lead process improvement initiatives to enhance service delivery, productivity, and operational effectiveness
  • Communicate effectively with senior management and cross-functional teams on service performance and improvement initiatives

Requirements:

  • Bachelor's degree or higher
  • At least 2 years of relevant work experience
  • Relevant skills and qualifications to undertake the duties and responsibilities above

Benefits:

  • Competitive salary package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

  • Customer Service Operations Director

    2 weeks ago

    City of Parramatta Council, Australia beBeeProgramm Full time $180,000 - $230,000

    Job DescriptionAn Associate Director is required to lead a customer service and operational team delivering major energy support programs with a focus on service excellence, customer experience, and effective partnerships.ResponsibilitiesLead a work program worth over $330 million, including:National energy rebates available to 1 million householdsAustralia...

  • Directorate Support Officer

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Directorate Support Officer - SafeWork NSW** **Grade**:Clerk Grade 5/6 **Salary range**:$99,938 to $110,271 p.a. plus superannuation and leave loading **Duration**:Ongoing **Location**:Gosford or Parramatta **Applications close: Tuesday 30th September 2025 (9:59AM)** **About the team** The Governance and Assurance Directorate is comprised a range of...

  • Director Of Operations

    3 weeks ago

    Sydney, New South Wales, Australia NSW Council Of Social Service Full time

    Join to apply for the Director of Operations role at NSW Council of Social Service (NCOSS) 1 day ago Be among the first 25 applicants Join to apply for the Director of Operations role at NSW Council of Social Service (NCOSS) The NSW Council of Social Service (NCOSS) seeks an experienced Director of Operations to lead our operational team as we build on...

  • Customer Support Consultant

    2 weeks ago

    Sydney, Australia Medical Director Full time

    Are you a passionate Customer Service Representative looking to take the next step in your career? Perhaps you have experience in clinic or medical administration and are looking to change your career direction? Or you have a clear passion for Technology and the Cloud! If so, Medical Director may have what you’re looking for. MedicalDirector is part of...

  • Associate Director Strategic Commercial

    4 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Associate Director Strategic**Commercial** - ** Employment Type**: Ongoing - ** Location**: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) - ** Grade**: Clerk 11/12 - ** Salary Range**: $145,378 - 168,130 p.a. base salary dependent on experience, plus 11.5%...

  • Director of Operations

    4 weeks ago

    Sydney, New South Wales, Australia NSW Council of Social Service (NCOSS) Full time

    Join to apply for the Director of Operations role at NSW Council of Social Service (NCOSS)1 day ago Be among the first 25 applicantsJoin to apply for the Director of Operations role at NSW Council of Social Service (NCOSS)The NSW Council of Social Service (NCOSS) seeks an experienced Director of Operations to lead our operational team as we build on an...

  • Director of Operations

    2 weeks ago

    Sydney, New South Wales, Australia NSW Council of Social Service (NCOSS) Full time

    Join to apply for the Director of Operations role at NSW Council of Social Service (NCOSS)1 day ago Be among the first 25 applicantsJoin to apply for the Director of Operations role at NSW Council of Social Service (NCOSS)The NSW Council of Social Service (NCOSS) seeks an experienced Director of Operations to lead our operational team as we build on an...

  • Operations Director

    3 weeks ago

    North Sydney Council, Australia UGL Full time

    OverviewJoin to apply for the Operations Director role at UGL.UGL Utilities is at the forefront of Australia's energy transition, delivering essential design and construction services for critical infrastructure across the power sector. We provide end-to-end solutions on major projects including transmission lines, switchyards, substations, and electrical...

  • Operations Director

    3 weeks ago

    North Sydney Council, Australia UGL Full time

    OverviewJoin to apply for the Operations Director role at UGL.UGL Utilities is at the forefront of Australia's energy transition, delivering essential design and construction services for critical infrastructure across the power sector. We provide end-to-end solutions on major projects including transmission lines, switchyards, substations, and electrical...

  • Manager, Service Operations

    2 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager, Service Operations** **Grade 11/12, Ongoing** **About this role** As the Manager, Service Operations you will be responsible for overseeing a multi-disciplinary team whilst leading and managing IT incident management and service request activities and processes. You can see the bigger picture within our large and complex Organisation to ensure...