Automotive Service Coordinator

2 weeks ago


Emerald, Australia Cummins Inc. Full time

We are seeking a skilled Customer Repair Scheduler to coordinate and schedule customer repairs for our automotive, mining and industrial customers based in our Emerald branch at Cummins.

Key Responsibilities:

In this role, you will make a significant impact in the following ways:

  • Plan jobs and create work orders, book in vehicles for service, check parts, administer invoices and accounts
  • Provide exceptional customer service as the first point of contact, promoting quality service and assisting in increasing business within the Emerald branch
  • Handle technical queries from customers, develop positive relationships, and consistently keep them updated on progress
  • Follow procedures and document required information in the service management system for accurate records of completed work
  • Liaise with internal stakeholders, including technicians and the parts department, to ensure a smooth process from beginning to end

Requirements:

To succeed in this role, you will need:

  • A strong understanding of accounts payable and receivable, as well as familiarity with financial processes and accounts
  • Demonstrated technical experience specific to Cummins or similar industries
  • World-class communication skills, both written and verbal, with solid IT capabilities
  • Experience delivering excellent customer service from an automotive or warranty background

Additional Information:

This role includes participation in the on-call roster and requires previous relevant work experience, with prior technical experience and/or customer service experience preferred.



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