Automotive Service Coordinator
2 weeks ago
We are seeking a skilled Customer Repair Scheduler to coordinate and schedule customer repairs for our automotive, mining and industrial customers based in our Emerald branch at Cummins.
Key Responsibilities:
In this role, you will make a significant impact in the following ways:
- Plan jobs and create work orders, book in vehicles for service, check parts, administer invoices and accounts
- Provide exceptional customer service as the first point of contact, promoting quality service and assisting in increasing business within the Emerald branch
- Handle technical queries from customers, develop positive relationships, and consistently keep them updated on progress
- Follow procedures and document required information in the service management system for accurate records of completed work
- Liaise with internal stakeholders, including technicians and the parts department, to ensure a smooth process from beginning to end
Requirements:
To succeed in this role, you will need:
- A strong understanding of accounts payable and receivable, as well as familiarity with financial processes and accounts
- Demonstrated technical experience specific to Cummins or similar industries
- World-class communication skills, both written and verbal, with solid IT capabilities
- Experience delivering excellent customer service from an automotive or warranty background
Additional Information:
This role includes participation in the on-call roster and requires previous relevant work experience, with prior technical experience and/or customer service experience preferred.
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Customer Service Representative
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Emerald, Australia Cummins Inc. Full timeWe are seeking a skilled Customer Service Representative to coordinate and schedule customer repairs for our automotive, mining and industrial customers based in our Emerald branch.Key Responsibilities:Plan jobs and create work orders, book in vehicles for service & check parts, administer invoices & accounts.Serve as first point of contact with customers to...
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Customer Service Representative
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Emerald, Australia Cummins Full timeWe are seeking a skilled Customer Service Representative to coordinate and schedule customer repairs for our automotive, mining and industrial customers based in our Emerald branch.Key Responsibilities:Plan jobs and create work orders, book in vehicles for service and check parts, administer invoices and accounts.Act as the first point of contact with...
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Emerald, Australia Cummins Inc. Full timeJob SummaryWe are seeking a skilled Customer Service Advisor to coordinate and schedule customer repairs for our automotive, mining, and industrial customers based in our Emerald branch.Key Responsibilities:Plan jobs and create work orders, book in vehicles for service, check parts, administer invoices, and accounts.Act as the first point of contact with...
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