IT Infrastructure Support Specialist

2 weeks ago

Port Hedland, Australia beBee Careers Full time

Job Summary

We are seeking a highly skilled and experienced IT infrastructure support specialist to join our team. As a technical service desk analyst, you will be responsible for providing exceptional first- and second-level support on all supported systems, managing escalations, configuring and maintaining various hardware and software components.

Your primary duties will include troubleshooting AV/Video/Phone conference equipment, delivering high-quality onsite support to our office locations, and playing a key role in maintaining inventory stock, continuously improving service desk activities, and assisting on assigned projects.

You will also be responsible for ensuring a timely response for all tickets – Incidents and Requests, managing escalations and ensuring any issues are resolved in a timely manner, configure, deploy and maintain PC's, laptops, printers, mobile phones and tablets etc.

Main Responsibilities

  • First to second level support on all supported systems
  • Ensure a timely response for all tickets – Incidents and Requests
  • Managing escalations and ensuring any issues are resolved in a timely manner
  • Configure, deploy and maintain PC's, laptops, printers, mobile phones and tablets etc
  • Troubleshoot and assist with meeting room AV/Video/Phone conference equipment
  • Install and troubleshoot approved hardware and software
  • Creation and administration of user and email accounts including assigning permissions
  • Provide onsite support to your respective office location, maintaining healthy stock of spares and being the first point of contact
  • Provide weekend and holiday support coverage if required

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