Delivery Station Coordinator, Amazon Logistics

4 weeks ago

Melbourne, Victoria, Australia Amazon Commercial Services Pty Ltd - F47 Full time
Job Description

At Amazon Commercial Services Pty Ltd - F47, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed customer expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.

We're making history, and the good news is that we've only just begun. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages.

The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customers' faces. As a Delivery Station Customer Service Associate, you will be responsible for:

  • Communicating with customers directly in-person, in addition to communicating via phone and email
  • Empathizing with and prioritizing customer needs
  • Upholding company values and respecting every customer
  • Resolving issues and setting appropriate expectations with customers
  • Clearly understanding and responding appropriately to the issues that customers present
  • Consistently composing grammatically correct, concise, and accurate written responses to customer issues
  • Approaching problems logically and with good judgment to ensure the appropriate customer outcome
  • Making quick and effective decisions on behalf of the customer
  • Working a flexible Full-Time (40+ hours per week) schedule

Performing the following tasks, with or without reasonable accommodation:

  • Carry, lift, push and pull up to 49 pounds
  • Frequently push, pull, squat, bend and reach
  • Stand and walk during shifts lasting up to 12 hours
  • Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
  • Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

About the Team

Our mission is to be Earth's most customer-centric company. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues.

Basic Qualifications

  • High School or equivalent diploma
  • Previous experience in Customer Service
  • Ability to effectively prioritize work time to ensure efficiency
  • Experience with Windows Operating Systems and Microsoft Outlook
  • Familiarity with multiple web browsers, database searching, and instant messenger tools

About the Company

Amazon Commercial Services Pty Ltd - F47 acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

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