Service Delivery Lead

7 days ago


Adelaide, South Australia My Plan Manager Full time

As a Service Delivery Lead at My Plan Manager, you will be responsible for leading a team of professionals providing plan management services to clients within the NDIS. Your key responsibilities will include managing productivity and service standards to support current operations.

Key Responsibilities
  • Lead a team of professionals providing plan management services.
  • Manage productivity and service standards to support current operations.
  • Ensure complaints are managed in accordance with MPMG Policy and NDIS statutory Rules.
Requirements
  • Previous leadership experience.
  • Ability to analyse information and problem solve to resolution.
  • Proven ability to deliver high standards of customer service.

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