Customer Implementation Specialist

3 weeks ago


Alexandria, Australia dbschenker Full time

Unlock Your Potential with DB Schenker

Imagine shaping the future of logistics. At DB Schenker, this isn't just a possibility - it's an everyday reality. With a robust team of over 76,000 professionals worldwide, every individual is a key player, empowered to make an impact.

Our high-performing Airfreight team is on the hunt for a Customer Implementation & Onboarding Coordinator to set key Airfreight Customers up for success as they begin their partnership with Schenker. You will be responsible for the end-to-end implementation of Clients, working closely with our Business Development and Customer Service Teams to build long-lasting relationships.

Key Responsibilities:

  • Undergo detailed analysis of each scope of work in order to identify key operational requirements and identify any gaps to be addressed
  • Provide proactive assistance in the set up and maintenance of all systems during the Implementation phase
  • Provide an in-depth handover of each Client to the relevant Operations and Account Management teams
  • Post Implementation, closely monitor the achievement of agreed KPI's and actively seek feedback as to areas for improvement

Requirements:

We're looking for a candidate with previous experience in the Freight Forwarding or Supply Chain Industry and excellent customer service skills, with the proven ability to build strong relationships with customers. You will be highly process driven and demonstrate a strategic mindset with the ability to balance the needs of customers and Schenker's operational requirements.

Why Choose DB Schenker?

A culture that promotes inclusivity and diversity
Enjoy a hybrid work environment
Work with a dynamic and supportive team environment
Contribute to a company focused on sustainability and inclusivity
Seize opportunities for personal development and progression
Utilise our Employee Assistance Program and get discounted medical insurance
Enjoy a bonus on your annual leave



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