Application Support and Infrastructure Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeTechnicalOperations Full time $100,000 - $140,000

Job Title: Technical Operations Specialist

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As a key member of our team, you will play a pivotal role in ensuring the smooth delivery of services aligned to contractual obligations. Your expertise in maintaining and supporting client business applications will be crucial in driving efficiency and productivity.

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Key Responsibilities:

  • Maintain and support client business applications to ensure efficient delivery of services.
  • Manage application configuration, upgrades, problem analysis, and resolution for complex application problems.
  • Improve application functionality and performance by providing suggestions for system and business improvement.
  • Contribute to planning of application/infrastructure releases and configuration changes.
  • Provide input to application/infrastructure scalability.
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Required Skills and Qualifications:

  • Extensive experience supporting/administering large-scale support services.
  • Senior-level experience in leadership roles, managing large-scale IT infrastructure and/or cloud support services.
  • Proven experience leading, managing, and mentoring support teams.
  • Highly proficient in Incident and Problem Management.
  • Demonstrated experience providing services aligned to agreed SLAs and OLAs.
  • Comprehensive knowledge of the ITIL Framework.
  • Demonstrable experience influencing conflict resolution.
  • Excellence in customer service.
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Benefits:

  • Participate in a diverse collective of professionals.
  • Enjoy flexible working arrangements.
  • Access numerous learning opportunities and certifications.
  • Experience a Total Reward package.
  • Benefit from active inclusion initiatives.
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This is an opportunity to work with a dynamic team and contribute to the success of our organization.

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