
Expert Customer Engagement Professional
1 week ago
Customer Experience Specialist Position
We are seeking an experienced professional to fill the role of a Customer Experience Specialist, responsible for delivering exceptional customer support and resolving queries efficiently.
Key Responsibilities:
- Maintain strong relationships with customers and stakeholders through proactive communication and issue resolution
- Manage customer interactions, including booking management, quotations, subcontracting, price adjustments, and complaint resolution
Requirements:
- Demonstrated commitment to providing outstanding customer service
- Ability to work in a dynamic environment with changing priorities and adapt to new challenges
- High level of attention to detail and a proactive approach to first call resolution
What We Offer:
- Training and development opportunities to enhance skills and knowledge
- A supportive team environment that encourages collaboration and growth
- An attractive remuneration package that reflects your value to the organization
- Annual performance bonuses and wellbeing support
- The opportunity to contribute to various departments and expand your professional network
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