Customer Service Representative

2 months ago


Raymond Terrace, New South Wales, Australia Belgravia Leisure Full time

About the Role

As a Customer Service Officer at Belgravia Leisure, you will be the face of our business, providing exceptional service to our members, casual users, and potential new members. Your primary responsibility will be to deliver first-class service, ensuring it aligns with our Mission, Vision, and Values.

Key Responsibilities

  • Provide outstanding customer service to all customers, both in person and over the phone
  • Apply sound cash handling principles and use of Point of Sale (POS) systems
  • Assist customers with membership inquiries and have the knowledge to sell memberships when a person joins or renews
  • Promote our centre's services and programs to customers and accept bookings and enrolments
  • Develop and maintain good working relationships with customers
  • Promote and exercise good public relations at all times
  • Ensure the centre is opened and closed in accordance with security and safety procedures

Requirements

  • Positive, friendly, and helpful work style
  • Computer literacy and familiarity with software packages and point of sale systems
  • Experience in the leisure industry is desirable
  • Current First Aid Certificate (Workplace Level 2)
  • Current CPR Certificate
  • Police Check
  • Working with Children Check

What We're Looking For

We're seeking a candidate with a friendly attitude and a customer service mindset. Previous experience in a similar role is desirable, but not essential.



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