Digital Experience Strategist

1 day ago

Sydney, New South Wales, Australia beBeeContent Full time $140,000 - $160,000
Lead Digital Content Experience Specialist

This role is pivotal to experience transformation, with a dual focus on driving digital content strategies and leading high-performing teams of content designers and specialists.

A senior level position that requires 7–10 years' experience in digital content, UX writing, or content design roles across complex digital products and environments.

The ideal candidate will have strong writing/editing/proofing skills, a deep understanding of content strategy, content architecture, and digital user experience, as well as experience working in regulated industries.

Key Responsibilities:

  • Develop and execute content strategies to guide the creation of high-impact digital content, including microcopy, UI copy, SEO optimised pages, and omnichannel journeys.
  • Review and elevate team content for quality, consistency, accessibility, and alignment with brand tone and experience vision.
  • Manage content lifecycles, creation, maintenance, optimisation, across websites and mobile apps.
  • Analyse performance data to optimise content and support business and customer goals.
  • Inspire, coach, and guide a team of digital content professionals.
  • Foster a culture of collaboration, learning, and continuous improvement with a strong emphasis on UX writing, content design, accessibility, and plain English.
  • Prioritise and manage multiple content initiatives across regulatory, product, and optimisation projects.
  • Partner with stakeholders across brand, product, marketing, and IT to deliver unified and relevant digital content experiences.
  • Own and manage content budgets, forecasts, agency engagement, and reporting.
  • Lead risk and compliance practices for your team, including content audits, regulatory documentation, and content lifecycle governance.

Requirements:

  • 7–10 years' experience in digital content, UX writing, or content design roles across complex digital products and environments.
  • Experience in regulated industries (e.g., financial services, insurance, health).
  • Strong writing/editing/proofing skills with a deep understanding of content strategy, content architecture, and digital user experience.
  • Proficient in using CMS platforms, Figma, Jira, Confluence, and analytics tools.
  • Proven ability to manage teams, lead through influence, and build strong cross-functional relationships.
  • Experience working in agile and traditional project environments, juggling multiple projects and stakeholder needs with confidence.
  • A natural coach and mentor who's passionate about building capability and delivering high-impact work.
  • A genuine interest in wellness, user-centred design, and purposeful digital experiences.
  • Passion for working in mission led or not-for-profit organisations.

This role offers a unique opportunity to make a meaningful impact across customer journeys, delivering clarity, empathy, and excellence at every touchpoint. Join an organisation committed to making complex systems simpler, digital journeys smarter, and experiences more human.

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