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Operations Team Lead

3 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $70,000 - $80,000
Job Role Overview:

We are seeking a skilled and experienced hospitality professional to fill the role of Assistant Manager. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and leading high-performing teams.

Key Job Responsibilities:
  • Front Desk Management: Process check-in and check-out procedures, ensuring accuracy and efficiency in all guest interactions.
  • Customer Service: Foster positive relationships with guests, responding to their needs and concerns in a professional and courteous manner.
  • Conflict Resolution: Effectively manage and resolve complaints and challenges presented by guests, utilizing active listening skills and empathy.
  • Leadership and Guidance: Provide leadership and guidance to employees while on shift, promoting a culture of excellence and teamwork.
  • Employee Development: Monitor employee training and development, ensuring that staff have the necessary skills and knowledge to deliver exceptional results.
  • Hotel Operations: Assist in all areas of the hotel during peak times, identifying and mitigating potential issues to ensure seamless operations.
Requirements and Qualifications:
  • Customer Service Skills: Deliver sparkling customer service, showcasing a natural bright and bubbly style that sets you apart from the rest.
  • Complaint Handling: Possess the necessary skills and training for effective complaint handling, including conflict resolution and negotiation techniques.
  • Time Management: Demonstrate ability to manage time effectively, juggling multiple tasks while maintaining a high awareness of security and procedure.
  • Outcome-Driven Approach: Adopt an outcome-driven approach to performance, focusing on achieving results and driving success.
  • Technical Skills: Proficient in Opera, Opera Cloud, Microsoft Word, and Outlook, with experience in using these systems to drive operational efficiency.
  • Certifications: Hold a First Aid Certificate and NSW Responsible Service of Alcohol certification, demonstrating commitment to safety and responsible service.
  • Communication Skills: Exhibit excellent written and verbal communication skills, able to articulate ideas clearly and concisely.