Product Owner for NDC

1 week ago

Brisbane, Queensland, Australia Virgin Australia Full time
Product Owner for NDC

At Virgin Australia, we're on a mission to make flying better than 'nice'. To achieve this, we need a talented team of professionals who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. As the Product Owner for New Distribution Capability (NDC), you will be responsible for converting the NDC product roadmap into an actionable backlog for delivery, prioritising quarterly to meet the objectives set in the Distribution strategy in a systematic manner. You will do this in support of the go to market strategy with oversight and alignment of the NDC Sabre product (and its surrounding dependencies).

Key Responsibilities:
  • Maximise the product value by being 'fit for purpose' for onboarding key integration partners.
  • Understand and monitor the operational costs and benefits of the NDC solution.
  • Responsible for leading the team's delivery, making sure they know what to focus on and have enough detail and runway to deliver.
  • Identify, define and improve broken, fragmented or non-functional experiences in the NDC distribution channel.
  • Review all requests from the Manager, Retailing Platforms, including dependencies.
  • Generate a preliminary list of features including customer centric, business mandatory and non-functional requirements.
  • Define high level sprint goals using performance against service level objectives as key inputs.
  • Work with the scrum master and lead the definition of epics to enable detailed user stories to be developed (including user outcomes, solutions, etc.).
  • Prioritise sprint drops based on effort and impact on product goals including calculated trade-offs on technical debt and non-functional requirements.
  • Review and approve the story/task level product requirements.
  • Set acceptance criteria for features and go/no-go criteria for solution go-to-market.
  • Iterate on solutions, epics, user stories, prototypes.
  • Iterate on design and test with users, and trade partners.
  • Demonstrate new features and non-functional requirements to stakeholders/team.
  • Drive user testing and retro/reviews.
  • Refine outline of next sprint/release and go-forward optimization plan, if needed.
  • Accountable to measure, report and achieve product delivery KPIs for the epics and sprint drops.

What We're Looking For:
We're looking for someone with expert knowledge in airline product development with a proven track record in delivering complex projects. You will be versed in working in an agile environment, leading agile projects and cross functional teams. You will have highly developed stakeholder management skills with ability to interact at all levels of a complex organisation as well as with external stakeholders. You will have a data driven approach sing analytics to identify opportunities to improve capabilities.

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