Call Centre Specialist

24 hours ago


Gold Coast, Queensland, Australia beBeeCustomerExperience Full time $60,000 - $90,000

Job Title:

Customer Experience Representative

About the Role:

We are seeking an experienced call centre professional to join our team as a Customer Experience Representative. This high-volume role involves contacting customers to confirm scheduled installations, responding promptly to customer enquiries and troubleshooting issues, and providing after-sales support and managing warranty claims.

Key Responsibilities:

  • Confirming customer installation schedules via phone
  • Responding promptly to customer phone enquiries and resolving any issues that arise
  • Providing after-sales support and managing warranty claims

Requirements:

To be successful in this role, you will require excellent interpersonal and communication skills. Previous exposure to SAP is advantageous.

Benefits:

  • An additional paid day off on birthday
  • The ability to schedule leave at Christmas
  • Generous discounts on products
  • Ongoing training and career development
  • Access to Employee Assistance Program

About Us:

We value diversity in the workplace and prioritise safety above all else.



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