
Call Centre Specialist
24 hours ago
Job Title:
Customer Experience Representative
About the Role:
We are seeking an experienced call centre professional to join our team as a Customer Experience Representative. This high-volume role involves contacting customers to confirm scheduled installations, responding promptly to customer enquiries and troubleshooting issues, and providing after-sales support and managing warranty claims.
Key Responsibilities:
- Confirming customer installation schedules via phone
- Responding promptly to customer phone enquiries and resolving any issues that arise
- Providing after-sales support and managing warranty claims
Requirements:
To be successful in this role, you will require excellent interpersonal and communication skills. Previous exposure to SAP is advantageous.
Benefits:
- An additional paid day off on birthday
- The ability to schedule leave at Christmas
- Generous discounts on products
- Ongoing training and career development
- Access to Employee Assistance Program
About Us:
We value diversity in the workplace and prioritise safety above all else.
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