Technology Enterprise Specialist
4 days ago
As a Technical Services Specialist, you will play a crucial role in supporting and maintaining the technology enterprise and associated infrastructure services.
Key Responsibilities:
- Maintain local lab network infrastructure, security, physical and virtual servers, backup systems.
- Administer and sustain organizational computer systems, desktops, mobile phones, and other peripherals.
- Ensure timely resolution of technology issues and maintenance on demand and per request.
- Deploy new or replacement hardware components, desktop, and technology hardware and software components.
- Act as technical lead on IT project implementations.
- Review, maintain, and update IT processes and systems.
Requirements:
- 2-5 years of experience in level 1 &/or 2 support roles.
- Relevant qualification in IT or comparable experience - Microsoft, VMWare.
- Ability to present and communicate business and technical concepts.
- Strong customer service and technical skills.
- Flexibility to work on-call outside of regular hours.
- Exceptional written and verbal communication skills.
- ITIL Foundation Certification is desirable.
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