Customer Experience Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomerExperience Part time $60,000 - $80,000

Customer Experience Specialist

About the Role:

We're seeking a skilled Customer Experience Specialist to deliver exceptional experiences for our customers. Your expertise will help customers navigate their end-to-end banking needs, from assisting with enquiries to recommending products and services tailored to their goals.

Your Key Responsibilities:
  • Develop and implement customer-centric solutions to meet their evolving needs.
  • Educate and support customers on digital literacy and online banking needs as we innovate our offerings.
  • Guide customers through personalised lending solutions, exploring tailored personal loans and credit card options.
  • Stay up-to-date with changing customer needs and adapt your approach accordingly.

You'll have the opportunity to develop your skills and knowledge through on-the-job training and other learning opportunities. You'll also be part of a dynamic and high-impact role that makes a real difference in people's lives.

What We Offer:
  • A diverse and inclusive work environment where everyone is valued and supported.
  • The chance to work collaboratively with colleagues who share your passion for customer service and community engagement.
  • Opportunities for career growth and development in a rapidly evolving industry.
  • A range of benefits, including health and wellbeing support, flexible working arrangements, and access to our corporate university 'BEN U'.

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