Support Staff Member

2 days ago

Wollongong City Council, Australia beBeeAdministration Full time $54,999 - $80,753
About Our Team

We are a community-owned provider of independent living, aged care, and home care services with over 50 years of experience. Our mission is to improve the lives of older people in NSW, the ACT, and Qld.

We pride ourselves on our inclusive environment and diverse workforce with employees from various backgrounds and skills passionate about creating a better world for all older Australians.

Key Responsibilities
  • Administrative Support
    • Answering phone calls and responding to inquiries efficiently
    • Booking appointments effectively
    • Performing data entry and general administrative tasks promptly
    • Providing information to residents, families, visitors, contractors, and staff about our services
  • Customer Service
    • Demonstrated high level customer service experience and skills
    • High level communication (written and verbal) and interpersonal skills
  • Teamwork
    • Demonstrated willingness to work as part of a team
    • The ability to multitask, plan and prioritise work to meet deadlines
Requirements
  • Demonstrated experience in an administration/customer service role
  • Demonstrated problem solving ability and coordination skills
  • An ability to interpret and apply policies and procedures
  • Demonstrate a proficiency using tablets, smart phone technology and computer systems including Microsoft Outlook, Word, Excel and organisational systems
  • Current driver's licence

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